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KYC Pending
Your KYC details are either incomplete or awaiting verification by Bullion India.
Complete the KYC
KYC Pending
Your KYC details are either incomplete or awaiting verification by Bullion India.
Complete the KYC

Bullion India FAQ’s

  • About Bullion India

    • 1What is Bullion India?

      'Bullion India' is a platform which facilitates purchase of physical bullion (i.e. Gold/Silver) in smaller denominations, with the ease of online access. The customer can request for the delivery of Gold/Silver purchased from Bullion India anytime they want in the form of coins and bars. Customers can also sell the bullion (bought from us) in a secured and convenient manner back to Bullion India.

      The articles requested to be delivered are delivered at your doorstep. You also have the option to pick up the delivery at our delivery centres across India. ‘Bullion India’ is also reaching out to the masses that are not so ‘Net-Savvy’ by collaborating with Intermediaries/Brokers for them.

    • 2 Why purchasing in Bullion India advantageous?

      • Small Purchase Quantity Bullion India allows you to purchase as low as 0.1 gm of Gold and 1.0 gm of Silver.
      • Better Prices The Gold / Silver is available at wholesale market prices.
      • Buy Back  You can sell the Gold / Silver bought from us back to ‘Bullion India’ at very low spreads.
      • Ease of Account Opening Opening an Account is a hassle free process. All the customer needs is access to the internet.
      • Ease of Operations The funds can be transferred through Online / Offline mode and the customer can transact through the website making it very secure and convenient to operate.
      • Minimum Documentation All that the customer needs to do is upload a scanned copy of KYC documents for successful registration.
      • No Additional Costs No brokerage is charged at any given point of time. The customers do not have to pay for storage and insurance.
      • Delivery The customer can avail delivery of articles anytime (i.e. Gold Coins/ Silver Bars) at their doorstep or at our delivery centers.
      • Prompt Customer Service In case of queries or assistance, the customers can contact the Customer Service Desk by Email, Telephone or Live Chat during business hours.
    • 3How does ‘Bullion India’ ensure a fair and competitive price?

      In ‘Bullion India’, the Buy & Sell prices are quoted on the basis of wholesale prices in the spot market. We share the benefit of wholesale market prices with our customers, making us more competitive as compared to others.

      Prices are quoted by Bullion India for buying and selling irrespective of the quantity to be bought or sold. At any point of time, there will be a very nominal difference between buy and sell prices. In the physical markets, the spreads are very high and opaque as compared to Bullion India.

    • 4Is the Gold price in ‘Bullion India’ better than Gold ETFs?

      The buy and sell prices of Gold ETFs are quoted by multiple Authorized Participants. Also, the quoted buy/sell prices of Gold ETFs do not coincide with physical gold prices due to the involvement of cash component. The prices are eventually higher due to fees of the asset management companies and brokerage charged by broking firms. Therefore, the Gold ETFs are likely to cost higher for retail buyers. In Bullion India, the buy and sell prices are quoted by us on the basis of wholesale prices in the spot market. We share the benefit of wholesale market prices with our customers. So, you can buy/sell gold and silver at the most competitive prices.

    • 5How can Bullion India forecast returns down the line for next 5 years to the customer?

      Bullion India is a savings product which urges customers to save in physical gold for their future physical gold requirements – like Daughter’s Marriage, Wedding Anniversary, etc. Hence one should not look upon Bullion India from an investment perspective. However if you look at gold as an asset class, it has given a CAGR of over 20% in the last 5 years with very little volatility in the Indian markets.

    • 6Where to know more about purchasing Bullion and Bullion markets?

      To know more about Bullion and Bullion market, you can visit our research and analysis section on:

  • Registration, Documentation & Operations

    • 7How to get started?

      You simply need to visit our website: and register yourself. You can also get in touch with one of our brokers / intermediaries to open an account with Bullion India.

    • 8How to open an account?

      On the homepage, look for Sign Up section. Enter your mobile number, choose a password, confirm the password and click on submit. Upon successful submission, you will be directed to verify your mobile number. You will receive an OTP on your registered mobile number. You need to enter this OTP on the website to verify your mobile number. In case you do not receive the OTP you can always click on the resend OTP option available on the website. Once the mobile number is successfully verified you can start buying on Bullion India. In the future for logging in, you may use the mobile number or the Member ID to login on the website.

    • 9Does Bullion India require KYC Proofs?

      At the time of furnishing the bank and KYC details during registration, the customer is required to upload a scanned copy of any one of the below mentioned Identity Proofs.

      Type of Member KYC Required
      Individual / Proprietary Concern / HUF PAN Card / VoterID / Passport / Aadhar Card
      Partnership Firm / Company Pan Card

      For Corporate Members, additional documents are required as mentioned below:

      1. .Company – MOA, AOA, Board Resolution for Authorised Person

      2. .Partnership Firm / LLP/ HUF – Constitution Deed

      Bullion India team shall verify and approve the KYC. Customers can start request for delivery only once the KYC verification is completed.

    • 10What are the operational hours of ‘Bullion India’?

      Bullion India will be operational on all days of week except Sunday and also ‘Bullion India’ specified holidays. The real time buying and selling of Gold / Silver can take place only during business hours which are given below:

      1. .Monday to Friday : 10.15 am to 8.00 pm.

      2. .Saturday : 10.15 am to 2.00 pm.

      All other activities can be carried out 24/7 throughout the year.

    • 11How to deposit money?

      You can click on the 'Deposit' tab and deposit advance money through various options available like Net Banking, Debit Card, RTGS, NEFT, ECS, Cheque, IMPS, DD and Itz Cash.

      By using the Net Banking or Debit Card option, you can instantly transfer such advance to Bullion India through the payment gateway. The advance will reflect on your website account immediately.

      In case of payments done by RTGS, NEFT, Cheque, DD or IMPS, the credit will reflect on your website account within 24 Hours of receipt of such advance by Bullion India. You can start buying gold and silver only once you have received the credit on your website account.


      Customers can use cash to deposit advance money in their Bullion India account by visiting the nearest Itz-Cash outlet and providing member Id, Customer Name, amount and mobile number. The Itz-Cash outlet may charge the customer for their service and will issue a physical receipt for the same. To locate the nearest ITZ Cash outlet, you can send the following SMS from your mobile to 7200057575.

      FINDICW (SPACE) BULLN (SPACE) PINCODE (400013) – Send it to 7200057575

    • 12How can a customer 'Buy' on Bullion India?

      You can click on the ‘Buy Gold / Silver’ icon and buy Gold / Silver against the advance money reflecting in your ‘Bullion India’ account. Bullion India will purchase the Gold / Silver from the market and deliver the physical Gold and Silver bought by you to a secured vault, which shall be monitored and controlled by an Independent Trustee.

    • 13How can a customer 'Sell' on Bullion India?

      You can click on the ‘Buy Gold / Silver’ icon and can sell the Gold / Silver held in the secured vault by ‘Bullion India’ on your behalf. The customer can sell this Gold / Silver back to ‘Bullion India’ at the prices displayed on the website at that respective point of time.

    • 14What is the quantity of Gold / Silver that I can sell back to Bullion India?

      You can sell any quantity of Gold / Silver on Bullion India. However, you are allowed to sell only the Gold / Silver that you have bought from Bullion India.

    • 15Why is there a difference in the Buy and Sell price on Bullion India?

      The Bullion India website reflects the price for Gold / Silver (i.e. Buy/Sell), and there is always a small spread between the buy and sell prices on Bullion India. The spread changes on the basis of various factors including price volatility, supply, external market conditions and etc.

    • 16Are there any charges that I will have to bear while selling back to Bullion India?

      You can sell back at the market prices which are displayed on the website on a real time basis. There can be two scenarios at the time of selling back to Bullion India.

      In case of Profit made by Customer; Bullion India will retain 1.20 % of the profit out of the sell amount and transfer that 1.20 % to charge against the profit.. The remaining amount after deduction of 1.20% will be credited to your ‘Bullion India’ account.

      Example: If a member buys 10.0 gm of Gold at Rs. 28,000/- (Inclusive of VAT), and when he/she sells the amount is Rs. 29,000/- (Inclusive of VAT).Therefore profit made by the member is this case is Rs. 1,000 (i.e. 29,000 – 28,000), out of this Rs. 1,000 – 1.20% of profit (i.e. Rs. 12 – on Rs. 1,000) will be retained by Bullion India and the same amount will be transferred to charge against the profit.The remaining amount of Rs. 28,988/- (i.e. 29,000 – 12) will be credited to member’s ‘Bullion India’ account.

      In case of Loss by Member; FBPL will not retain any part of sales consideration and the entire amount corresponding to quantity sold will be credited to the member’s ‘Bullion India’ account.

    • 17What is the Minimum Order Quantity (MOQ) to buy bullion?

      The MOQ for gold and silver is 0.1 gram and 1 gram respectively.

    • 18What is the role of ‘Independent Trustee’?

      IDBI Trusteeship Services Limited has been appointed as an Independent Trustee and IDBI is entitled to act on behalf of the customers and ensure that the interests of the customers are protected. IDBI will have a first and exclusive charge on the bullion (i.e. Gold / Silver) bought by you. Upon accepting the Terms and Conditions, the customers authorize Bullion India to make delivery of physical bullion to the secured vault on your behalf which is verified by an Independent Trustee.

    • 19 What will happen to the Gold / Silver in the secured vault associated with my account, in the unlikely event of Bullion India going into liquidation?

      The Gold / Silver associated with your account is separate from the other assets of Bullion India. IDBI Trusteeship Services Limited has been appointed by Bullion India as the Independent Trustee who will act for and on behalf of the Customers. When Bullion India is required to remove the bullion from the vault on account of the Customer selling to Bullion India or requesting for delivery, the requisite quantity of Gold / Silver will be removed from the vault only after the approval of the Trustee. The Trustee has a first and exclusive charge over this Gold / Silver over other commercial creditors and this Gold / Silver is separate from the other assets of Bullion India. Thus, any unlikely adverse event happening to Bullion India should not affect the Gold / Silver associated with your account.

    • 20How can orders be monitored?

      The customer can download various reports from the Account History section to monitor his activity on the website. Reports like Buy Reports, Ledgers, Activity Sheets, and Invoices etc. are available for download.

    • 21Can orders be cancelled?

      Once orders have been successfully placed, they can’t be cancelled.

    • 22How can the advance money be withdrawn from the ‘Bullion India’ account?

      You can withdraw the advance money from your Bullion India account by clicking on the ‘Withdrawal’ icon on the website. Upon successful submission of the request, Bullion India shall credit your bank account with the respective amount requested.


      • The funds requested to be withdrawn should be less than or equal to the funds available in the customer’s ‘Bullion India’ account.
      • KYC & Banking details should be filled,


      In case where the customer has some advance lying with us which has not been utilized for a period of 6 months, then the same funds would be automatically refunded to the customer’s registered Bank a/c by Bullion India.However, Bullion India may deduct charges for generating such withdrawal request as per its own discretion. ]

    • 23Can I modify the Bullion India Account details?

      You can modify some sections of your Account Details. Click on ‘Personal Details’ icon on dashboard, wherein you will be able to update / edit details.

    • 24Can limit orders be placed?

      No, limit orders can’t be placed.

    • 25How can I exit / terminate ongoing ‘Bullion India’ account?

      You can request to terminate your account by contacting the customer support desk. We will terminate the account, on the request received from you. But, before termination of account you shall do the following:

      If you hold any quantity of Gold / Silver in your Bullion India account, the quantity should be sold back to Bullion India at market prices. You also have the option to use this Gold / Silver to shop for coins, bars or jewelry. If there is any balance advance with Bullion India the same shall be withdrawn by you by submitting a withdrawal request.

  • Custody & Insurance

    • 26Where is physical Gold / Silver stored?

      The physical Gold / Silver is stored in Brink's vault, the service which is utilized by various banks in India and also by various Asset Management Companies (AMCs) for their Gold-ETFs.

    • 27Who is Brinks?

      Brink's is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals and a variety of other commercial and governmental customers. From long-distance transport of valuables, vaulting and other value-added solutions with enhanced security. It currently employs over 64,000 people worldwide, having presence in more than 100 countries. They are customers of the 'London Bullion Market Association' (LBMA).

    • 28Who is insuring the physical Gold / Silver?

      A leading insurance company which insures the physical Gold / Silver stored in vaults and the gold, silver and jewelry at the time of delivery in transit. Bullion India does not charge the customers towards insurance.

  • Systematic Investment Plan (SIP)

    • 29 What is Systematic Investment Plan (SIP)?

      The Systematic Investment Plan (SIP) is a scheme where in you can buy Gold / Silver of a certain fixed amount every month from Bullion India. It allows accumulating Gold / Silver in smaller quantity through periodic installments. Thus the monthly installment is used in a month on your selected date to buy Gold / Silver at Daily Average Prices.

      For example: If you create a SIP of Rs. 1000 per month, Rs. 1000 will be utilized on your selected date for purchase of Gold / Silver.

    • 30What is the Daily Average Price in SIP?

      The Daily Average Price is calculated in a very transparent manner on our website. We calculate the average price of both Gold and Silver prices on Bullion India website between 12.00 pm to 12.05 pm.

    • 31 How to start with Bullion India SIP?

      Once you are successfully registered, you need to log into your account, click on the SIP link, fill in a simple form specifying your choices and submit. Your application to SIP will be completed and you will get a confirmation sms. You have the option of using ECS (i.e. Direct Debit) wherein this amount shall be debited in your bank account on a regular basis.

    • 32What is the minimum amount of investment for SIP?

      The SIP investment can be started with a minimum amount of Rs. 1,000/- month. There is no limit on the maximum amount for SIP investment and you can invest in multiples of Rs. 1,000

    • 33 What is the SIP investment tenure?

      The customer has the option to select SIP Investment Tenure ranging from 1 year to 10 years.

    • 34 Can the tenure of SIP plan be extended?

      No, the tenure of SIP plan cannot be extended once the SIP plan is successfully created. However, you can avail a fresh SIP plan at the completion of the existing SIP in just one click.

    • 35How many SIPs can I create with my Bullion India account?

      You can create as many SIPs (with different options) as you want from a single Bullion India account.

    • 36 When will the Gold / Silver quantity bought in SIP gets credited to member’s ‘Bullion India’ account?

      The Gold / Silver quantity bought in SIP will be delivered and invoiced at the end of each day as explained under Registration, Documentation and Operations section.

    • 37What are whole parts or fractional parts in SIP?

      In SIP the Gold / Silver quantity bought will be for a specific amount, hence it is possible that the daily buying may be in fractions as well. Therefore, the concept of whole parts and fractional parts has been introduced to bring clarity regarding the quantity of Gold / Silver bought.

      Example: If 1.60 gm of Silver is bought on day-1, then 1.0 gm is called ‘Whole’ part and 0.6 gm is called ‘Fractional’ part.

      Month-1: 1.60 gm Silver is bought, and then 1.0 gm will be reflected as ‘Whole’ part in member’s ‘Bullion India’ account and balance 0.6 gm will reflect as ‘Fractional’ part.

      While the whole parts are invoiced and transferred to the main Bullion India Gold / Silver balance at end of each trade day along with the physical delivery to the designated vaults, the fractional parts get displayed in the SIP section. You will only be able to use only the whole Parts bought under SIP.

      Month-2: 1.70 gm Silver is bought, and then 1.70 gm (plus) 0.60 gm ‘Fractional’ part of Month-1 will get added up to form 2.30 gm. Out of this 2.0 gm will be reflected as ‘Whole’ part in member’s ‘Bullion India’ account and balance 0.3 gm will reflect as ‘Fractional’ part.

      At the end of SIP tenure; the member must sell the additional ‘Fractional’ parts at the market price of ‘Bullion India’ on that day.

    • 38Where can the member get SIP statement??

      You can download your detailed SIP statement under the SIP section after you log in to your Bullion India account.

    • 39 Can I sell the SIP accumulated quantity (i.e. Whole parts) during SIP tenure?

      No, the SIP accumulated quantity (i.e. Whole parts) cannot be sold during SIP tenure. However, the customer can request the delivery of the gold and silver accumulated in the form of coins and bars. The customer can sell the gold and silver accumulated under the SIP only at the end of the tenure. At the end of SIP tenure, the customer must sell the additional ‘Fractional’ parts at the market price of ‘Bullion India’ on that day.

    • 40 Can the member opt for Cash, instead of physical Gold / Silver at the end of SIP tenure?

      No, the member can’t opt for Cash at the end of SIP tenure. However, he can sell the gold and silver to Bullion India.

    • 41 What if the member misses SIP installment?

      If you miss your SIP installment, then you will be given a grace period of 5 days. In case you don’t deposit funds within the grace period, then your SIP will be treated as ‘Defaulter’ and the member’s SIP will be terminated.

    • 42 How can the member exit an ongoing SIP?

      The member can exit the ongoing SIP by contacting ‘Bullion India’ customer help-desk at +91-22-61420000.

    • 43Are there any charges for exiting the SIP plan?

      No, the member doesn’t have to pay any charges for exiting the SIP plan.

    • 44 How can I renew my SIP Plan?

      You can renew your SIP Plan by contacting the customer service help-desk at +91-22-61420000.

  • Product & Purity

    • 45 What purity does ‘Bullion India’ offer to customers?

      Bullion India through its online platform sells 24 carat 999 Gold and 24 carat 999 Silver.

  • Taxes Applicable

    • 46 What is VAT?

      VAT is a sales tax collected by the government of the state in which the seller is located. All our prices quoted on the website are inclusive of VAT and other applicable taxes.

    • 47 Do I have to pay any tax on the income from sale of Gold / Silver?

      In case the customer makes purchase in Gold / Silver and shows the amount as purchase in his / her Books of Accounts, the profit on sale of Gold / Silver made after 36 months shall be treated as Long-term Capital gain, and in case of loss it shall be Long-term Capital loss. The aforesaid treatment is as per the existing provisions of the Income Tax Act.

      In case the member makes purchase in Gold / Silver, treats the purchase as traded item and shows it as Stock in Trade, the profit / loss on sale or purchase shall be treated as ‘Business Income’ and the same shall be put to tax at the rate applicable.

  • Shop & Delivery

    • 48 How can I place a shop order on Bullion India?

      You can shop on Bullion India effortlessly once you’re ready to buy an article.If you’re looking for a specific article, enter a few words in the search box provided and we’ll show you all the matching results.Otherwise you can browse through our catalog. Click on the product you like, to see its description and other details. Once you are ready to buy, click on “Buy Now” button

      You will be redirected to your shopping cart. To continue shopping go back and add more products to cart in the same way as mentioned above. You can return to cart by clicking on cart icon on top right of the page and all your selected products will be there.

      On the cart page, click on checkout, enter your delivery and payment details and complete the payment. You - have the option to use the advance money you hold with Bullion India to complete your payment or make the payment by online payment gateway

      Then just sit back and wait for your item to arrive!

    • 49 49. How can I request delivery of the Gold and Silver bought from Bullion India?

      You can request delivery of the Gold and Silver bought on Bullion India in the form of coins and bars and they shall be delivered at your doorstep. The customer can request the delivery by selecting from a wide range of coins and bars and paying a nominal delivery fee.

    • 50 Can I track where my delivery is?

      Once the order / delivery request has been placed by you and accepted by Bullion India, you will receive a link in E-mail/SMS which will help you keep a tab on the status of your order. You can also check the status of your order in the My Orders tab on the dashboard.

    • 51 Do I need to be a registered customer to shop for articles on Bullion India?

      No. Anyone can shop on Bullion India as a guest user even if they are not registered on Bullion India. You need to select the items, complete the payment and the articles shall be delivered at your doorstep.

    • 52 Can I collect the delivery of the articles shopped at any of your delivery centres?

      You have the option of collecting the delivery of the articles at any of our delivery centres across India. At the time of placing the order you have the option of selecting the Delivery Centre Pickup option where we have delivery centers at Mumbai, Hyderabad, Surat, Mangalore, Chennai and Goa.More details about these delivery centres shall be available to you on selecting this mode of delivery at the time of placing the order.

      We will soon be adding more delivery centers for this mode of delivery.

    • 53 How many days its takes for Doorstep Delivery / Delivery Centre Pickup after successful placing of a shop order?

      The customer will get the delivery of their shopped articles within 10 working days from the day of the placement of order / request delivery, at the shipping address specified in the order or from the designated delivery centers selected.

    • 54 Can I cancel a request delivery / shop order after placing it?

      Currently, a shop order once placed cannot be cancelled. In case of any queries or issues, please contact the customer help-desk at +91-22-61420000.

  • Transfer

    • 55 Can the Gold / Silver be transferred to another Bullion India account?

      No, as of now the Gold / Silver can’t be transferred to another Bullion India account.

  • About Us

    • 56What is Finkurve Bullion Private Limited?

      Finkurve Bullion Private Ltd. (FBPL) was formed with the objective of promoting bullion products across India.  FBPL is promoted by Finkurve Financial Services Ltd. (FFSL). Bullion India is the flagship product of FBPL and is meant for retail customers to help them buy precious metals.

    • 57 Who is Finkurve Financial Services Limited?

      Finkurve Financial Services Limited (FFSL), a Non-Banking Financial Company (NBFC) was established in the year 1984. From being engaged initially in the business of lending funds and financing small and large companies, the company has aggressively ventured into the financial services sector in recent times. With a fresh initiative and management impetus, FFSL has launched a number of innovative financial products and services based on bullion and foreign exchange to cater to the needs of different sections of the society.

    • 58How is Finkurve Bullion Private Limited associated with Bullion India?

      Finkurve Bullion Private Limited is the company which has introduced the product Bullion India.

  • Customer Service Desk

    • The customer service desk can be contacted at the below details:

      Phone No :- 022 6142 0000

      Email : -

  • Registered Offices of ‘Bullion India’

    • Finkurve Bullion Private Limited (FBPL) is the company

      Registered Office Address:
      114, Floor - 11, Mittal chambers,
      Barrister Rajani Patel Marg, Nariman Point,
      Mumbai – 400 021.
      Maharashtra, India.

      Corporate Office Address:
      Bullion House, 3rd Floor,
      115, Tambakata Lane,
      Opp. Dagina Bazaar, Pydhonie,
      Mumbai – 400 003.
      Maharashtra, India.

  • Add Account (Sub Accounts)

    • If you wish to have multiple accounts in Bullion India and operate them with a single login ID, the 'Add Account' feature will help you do that. All you need to do is, log onto your Main Account, click on 'Add Account', fill basic details of the Sub-Account Holder, choose a password for the Sub-Account and click on 'Create'. The Main Account holder will be able to switch to the Sub-Account as and when required without requiring the Sub-Account's password. Also, the Sub-Account holder, if required, can log onto the Sub-Account independently with the Sub-Account's password. The Sub-Account holder will not be able to see the details of the Main Account.

      Example :- Mr. Amit Shah created his first Bullion India account using his mobile number "9999999999" and password "example001". The Bullion India Customer ID assigned to him was 2053410. This first account by Mr. Amit Shah is treated as the Main Account. Mr. Amit Shah will be able to log onto his Bullion India Main Account by entering his Customer ID & password.

      Now, Mr. Amit Shah wishes to open a Bullion India account for his wife Mrs. Amrita Shah. He also wants to operate her account on her behalf. So, Mr. Amit Shah logs onto his Main Account (2053410) and clicks on 'Add Account'. He, then, fills basic details of the Sub-Account Holder (Mrs. Amrita Shah), chooses a password (example002) for the Sub-Account and clicks on 'Create'.

      The Bullion India Customer ID assigned to Mrs. Amrita Shah was 2053416. This account of Mrs. Amrita Shah is treated as a Sub-Account.

      Mr. Amit Shah (Main Account holder, 2053410) will be able to switch to Mrs. Amrita Shah's account (2053416) as and when required without requiring the Sub-Account's password.

      Also, Mrs. Amrita Shah, if required, can log onto the Sub-Account independently by entering:

      User Name: 2053416 & Password: example002

      Mrs. Amrita Shah will not be able to see the details of the Main Account(Mr. Amit Shah's Account).

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Last Updated on Oct 23, 2017