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Invest in gold & silver bars

Redemption and Delivery

  • 1How can I get the physical bullion?

    In order to get physical delivery of gold and silver in physical form, the Customer needs to click on Redemption in the 'My Account' section. The Customer needs to select the denominations and number of coins for the denomination he/she wishes to redeem. Thereafter the Customer needs to select the mode of delivery he/she wishes to use for the redemption. You can choose between Doorstep Delivery and Delivery Centre Pick up. In case the Customer chooses Doorstep Delivery the gold/silver shall be delivered at the address requested. In case the Customer selects Delivery Centre Pick up, the Customer can visit one of our delivery centres and take the physical delivery. The system will calculate and inform the Customer about the Delivery charges etc.

    Once this request is approved by the system, the required gold/silver and advance balance from the Customer’s website account will be deducted. The Customer will get delivery at the Shipping address / Pick up point address selected by the Customer while placing the redemption request.

    In case the redemption request requires the Customer to have more gold/silver or advance balance than that available in the Bullion India account, an 'Express Checkout' window will appear. The Customer will be able to immediately deposit the required funds or purchase the required quantity immediately to complete the redemption request.

  • 2What are the denominations of gold and silver available for redemption in Bullion India?

    For gold it is 0.1, 1, 5, 10 and 20 (All in grams)

    For silver it is 1, 5, 10, 20, 50, 100 and 500 (All in grams)

  • 3How is the denomination of gold and silver to be delivered decided?

    The denominations need to be specified by the client when giving the redemption request. However, it is subject to availability.

  • 4When is the physical delivery of my gold/silver expected after giving a redemption request?

    The Clients will get delivery of their gold/silver within 10 working days at the Shipping address / Pick up point address specified by the client while placing the redemption request.

  • 5How are the delivery charges calculated ?

    The delivery charges on redeemed coins for doorstep deliveries are calculated as follows:-

    Commodity Weight (in grams) First Bar Subsequent Bar
    Gold 0.1 199 99
    1 99 49
    5 199 99
    10 299 199
    20 449 NA
    Silver 1 99 99
    10 99 99
    20 149 99
    50 199 99
    100 299 199
    500 399 299

     

    'First bar' is the highest weighing bar amongst one or more bars being sent in the same parcel. If the parcel contains both gold and silver bars, the highest weighing gold bar will be the 'First Bar'. All other bars apart from the 'First Bar' being sent in the same parcel are termed as 'Subsequent Bars'.

    Eg. If you redeem 1 bar of Gold 5g along with 1 bar of Silver 10g, the 5g Gold bar will be the 'First Bar' and the 10g Silver Bar will be the 'Subsequent Bar'. So, First bar charge of Rs. 199 and Subsequent bar charge of Rs. 99 will be applicable. The total delivery charges will be Rs. 199+99 = Rs. 298.

  • 6How are the delivery charges calculated for Delivery Centre Pick up?

    Currently there are no delivery charges on redeemed coins for deliveries pick up from our delivery centers directly.

  • 7Which are the Delivery centres from where a client can take the physical delivery? 

     

    At present we have delivery centres in Mumbai, Hyderabad, Surat, Mangalore and Goa, the addresses of which are available under the redeem section of the website. In the coming months, more delivery centres across India shall be announced.

  • 8What documents do I need to carry while collecting the coins from Pick up point address?

    The client has to carry the original Identity proof registered with us along with the Pickup point OTP which is sent in an email on your registered email id. 

  • 9What if I don’t carry my original identity proof and pick up point OTP?

    In such cases, the delivery request shall not be processed at the delivery centre unless he /she produce original identity proof and pick up point OTP.